Our Commitment to Players
ibaje operates on the principle that gaming is entertainment, not income. Every player deserves a safe environment where they can enjoy slots, live casino, and cricket betting without risk spiraling out of control.
We implement responsible gaming features directly into our platform. You control your deposit amounts, session duration, and account access. Our support team is trained to spot signs of problem gaming and respond with care rather than sales pressure.
All ibaje accounts are restricted to players aged 18 and above. We verify age during KYC review before processing the first withdrawal. Players found to be underage have their accounts closed and funds returned to the deposit source.
Tools That Put You in Control
Every ibaje account includes control features accessible from your profile dashboard. These tools take effect immediately and help you maintain healthy gaming habits without requiring customer support approval.
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit. Once you hit your limit, deposits are blocked until the period resets.
Session Reminders
Choose intervals (30 minutes, 1 hour, 2 hours) for reality check pop-ups that show how long you have been playing and your net position.
Loss Limits
Define the maximum amount you are willing to lose in a day or week. Your account locks for the rest of the period when you reach this threshold.
Time-Out
Take a short break from your account for 24 hours, 7 days, or 30 days. During this period, you cannot log in or place bets.
Setting Your Limits
Deposit and loss limits are configured from the Responsible Gaming section of your account settings. Changes to increase a limit take 24 hours to apply. Reductions take effect immediately.
How Deposit Limits Work
You can set a daily limit (resets at midnight Bangladesh time), a weekly limit (resets every Monday), or a monthly limit (resets on the 1st). If you set multiple limits, the lowest applicable limit is enforced. For example, a ৳5,000 daily limit and a ৳20,000 weekly limit means you cannot deposit more than ৳5,000 in one day, even if you have not used your weekly allowance.
| Limit Type | Minimum Amount | Reset Period | Change Takes Effect |
|---|---|---|---|
| Daily Deposit | ৳400 | Midnight (UTC+06) | 24 hours (increase) / Immediate (decrease) |
| Weekly Deposit | ৳2,000 | Monday 00:00 (UTC+06) | 24 hours (increase) / Immediate (decrease) |
| Monthly Deposit | ৳8,000 | 1st of month | 24 hours (increase) / Immediate (decrease) |
| Daily Loss | ৳500 | Midnight (UTC+06) | 24 hours (increase) / Immediate (decrease) |
Session Reminders
Reality checks appear as overlay messages while you play. They display your session length, total wagered, and current balance. You can dismiss the reminder and continue or log out. We recommend setting a 1-hour reminder if you play multiple times per day.
Self-Exclusion & Cool-Off
If you need a longer break, ibaje offers two options: cool-off and self-exclusion. Both prevent you from logging in, depositing, or placing bets during the chosen period.
Cool-Off Period
Select 24 hours, 7 days, or 30 days. Your account is frozen during this time. Any pending withdrawals are processed normally. Once the period ends, you can log back in and resume playing. This option is useful if you need a short reset without closing your account permanently.
Self-Exclusion
Choose 6 months, 1 year, or permanent exclusion. Your account is deactivated for the entire duration. You cannot reverse this decision once submitted. Pending withdrawals are processed, and your remaining balance is available for withdrawal before exclusion begins. Marketing emails stop immediately. If you select permanent exclusion, you will not be able to register a new ibaje account in the future.
To request self-exclusion, contact support at [email protected] with your username and chosen duration. We process these requests within 24 hours. During self-exclusion, any attempt to create a new account using your details will be flagged and rejected.
Recognizing Problem Gaming
Gaming becomes a problem when it interferes with daily life, relationships, or financial stability. Watch for these signs in yourself or others:
- Spending more money or time than you planned
- Chasing losses by increasing bets or playing longer sessions
- Borrowing money or selling possessions to fund gaming
- Lying to friends or family about how much you play
- Feeling anxious, irritable, or restless when not gaming
- Neglecting work, school, or personal responsibilities
- Using gaming to escape problems or negative emotions
If two or more of these apply, it may be time to seek help or take a break from gaming.
Where to Get Help
Problem gaming is a recognized condition, and professional support is available. These organizations provide free, confidential counseling for players in Bangladesh and internationally:
- National Helpline for Mental Health (Bangladesh): 09666 771 771 (available 24/7)
- Gamblers Anonymous: gamblersanonymous.org
- BeGambleAware: begambleaware.org (online chat and resources)
- GamCare: gamcare.org.uk (UK-based, international support)
Our support team is also here to listen. If you are concerned about your gaming habits or need help setting up account controls, email [email protected]. We respond within 6 hours and can guide you through self-exclusion, limit adjustments, or referrals to counseling services.
Need to Talk?
Reach our team anytime at [email protected] or through 24/7 Live Chat. We are here to help, not judge.
For Friends and Family
If someone you know shows signs of problem gaming, approach the conversation with empathy rather than criticism. Offer to help them explore support options or contact ibaje on their behalf to request account closure. Avoid lending money or covering their losses, as this can enable the behavior to continue.
Minors and Underage Access
ibaje prohibits anyone under 18 from opening an account or placing bets. Parents can use device-level parental controls or web filters to block access to gaming sites. If you discover a minor has registered using false information, contact us immediately at [email protected]. We will close the account and return any deposited funds.
Gaming should add excitement to your life, not control it.
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