ibaje Privacy Policy

At ibaje, we take your privacy seriously. This policy explains what personal information we collect when you register, play, or interact with our platform, and how we protect and use that data. By using ibaje, you agree to the practices described here.

We are committed to transparency and compliance with data protection principles. This document is written in plain English so you can understand exactly what happens to your information.

Information We Collect

We collect personal information to provide you with a secure and personalized gaming experience. The data we gather depends on how you interact with ibaje.

Registration & Account Data

When you create an ibaje account, we collect:

• Full name as it appears on your National ID Card, Passport, or Driving Licence
• Date of birth (to verify you are 18 or older)
• Email address and mobile phone number
• Residential address in Bangladesh
• Username and encrypted password
• Preferred currency (BDT)

This information is required to set up your account, verify your identity, and comply with legal requirements for online gaming platforms.

Identity Verification (KYC)

Before your first withdrawal, we require Know Your Customer (KYC) verification. You will submit:

• A clear photo or scan of your National ID Card, Passport, or Driving Licence
• A selfie holding your ID document
• Proof of address (utility bill or bank statement from the last 3 months)

Our compliance team reviews these documents within 24 hours. KYC verification prevents fraud, underage gambling, and money laundering. We process your documents securely and delete expired verification files after your account is verified.

Payment & Transaction Data

When you deposit or withdraw funds, we collect:

• Payment method (bKash, Nagad, Rocket, Upay, or Bank Transfer)
• Mobile wallet number or bank account details
• Transaction amount, date, and reference ID
• Deposit and withdrawal history

We do not store your full payment credentials. Payment processing is handled by secure third-party providers. We only keep transaction records to manage your account balance and comply with financial regulations.

Gaming Activity & Behavior

To improve your experience and ensure fair play, we track:

• Games played, bets placed, wins and losses
• Session duration and login timestamps
• Device type, operating system, and browser
• IP address and approximate location (city level)
• Bonus claims, wagering progress, and VIP tier activity

This data helps us detect unusual patterns, prevent bonus abuse, and personalize game recommendations. We use this information to maintain platform integrity and comply with responsible gaming policies.

Communications & Support

When you contact our support team via live chat or email, we record:

• Your messages, questions, and our responses
• Support ticket timestamps and resolution status
• Feedback or complaints you submit

We keep communication logs to resolve disputes, improve customer service, and train our support team. These records are stored securely and accessed only by authorized staff.

Cookies & Technical Data

Our website uses cookies and similar technologies to:

• Keep you logged in across sessions
• Remember your language and currency preferences
• Analyze traffic patterns and site performance
• Deliver targeted promotions based on your activity

You can manage cookie settings in your browser. Disabling cookies may affect site functionality, such as keeping you logged in or saving your game filters.

How We Use Your Information

We process your personal data for specific, legitimate purposes. Here is how we use the information we collect:

Purpose	Data Used	Legal Basis
Account creation & login	Name, email, password, phone number	Contract performance
Identity verification (KYC)	ID documents, selfie, proof of address	Legal obligation
Processing deposits & withdrawals	Payment method, transaction history	Contract performance
Fraud prevention & security	IP address, device info, behavior patterns	Legitimate interest
Responsible gaming monitoring	Betting history, session duration, deposit frequency	Legal obligation
Marketing & promotions	Email, phone number, gaming preferences	Consent (you can opt out)
Customer support	Chat logs, email correspondence, support tickets	Contract performance
Platform improvement	Usage analytics, game popularity, error logs	Legitimate interest

We do not use your data for purposes beyond those listed here without your explicit consent. If we plan to process your information in a new way, we will notify you and request permission where required by law.

Marketing & Promotional Messages

If you opt in during registration, we may send you:

• Personalized bonus offers and reload promotions
• New game announcements and feature updates
• VIP tier upgrade notifications and birthday bonuses
• Tournament invitations and special events

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any promotional message, or by contacting [email protected]. Opting out will not affect essential service messages like withdrawal confirmations or security alerts.

When We Share Your Data

We do not sell or rent your personal information to third parties. However, we share data with trusted partners in specific situations:

Service Providers

We work with third-party companies to operate ibaje. These partners process your data on our behalf:

• Payment processors: Handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers. They receive your wallet number or account details to complete transactions.
• Game providers: Deliver casino games, slots, and live dealer tables. Providers like JDB, Red Tiger, Habanero, FA Chai, and Sexy Gaming may receive your username and bet history to power gameplay.
• KYC verification services: Review your ID documents and verify your identity. These services are bound by strict confidentiality agreements.
• Hosting & infrastructure: Store your data securely on cloud servers. Our hosting providers do not access your information unless required for technical support.
• Customer support tools: Manage live chat and email ticketing. Support software logs your messages but does not share them outside ibaje.

All service providers are contractually required to protect your data and use it only for the purposes we specify. They cannot sell or use your information for their own marketing.

Legal Obligations

We may disclose your information if required by law or to protect our rights:

• To comply with court orders, subpoenas, or government investigations
• To enforce our Terms & Conditions or investigate violations
• To prevent fraud, money laundering, or other illegal activity
• To protect the safety and security of our users and platform

If we are legally required to disclose your data, we will notify you unless prohibited by law.

Business Transfers

If ibaje is acquired, merged, or restructured, your personal information may be transferred to the new owner as part of the transaction. We will notify you before your data is transferred and give you the option to delete your account if you do not agree to the new terms.

Data Security Measures

We use industry-standard security practices to protect your personal information from unauthorized access, loss, or misuse.

Encryption & Secure Transmission

All data transmitted between your device and our servers is encrypted using SSL (Secure Sockets Layer) technology. This includes your login credentials, payment details, and personal documents. Our website displays a padlock icon in your browser, confirming a secure connection.

Secure Storage

Your data is stored on encrypted servers with restricted access. Only authorized ibaje employees and vetted service providers can view your information, and they are required to follow strict data protection protocols.

Password Protection

Your account password is encrypted and cannot be viewed by our staff. We never ask for your password via email or chat. If you forget your password, use the secure reset link sent to your registered email address.

Two-Factor Authentication (Coming Soon)

We are adding two-factor authentication (2FA) to provide an extra layer of account security. Once available, you can enable 2FA in your account settings to require a verification code when logging in from a new device.

Regular Security Audits

Our systems undergo regular security assessments to identify and fix vulnerabilities. We monitor for suspicious activity and respond immediately to potential threats.

While we implement strong security measures, no online platform is completely immune to attacks. If you notice any unusual account activity, contact us immediately at [email protected].

How Long We Keep Your Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and comply with legal requirements.

Data Type	Retention Period	Reason
Account & profile information	Active account + 5 years after closure	Legal & regulatory compliance
KYC documents	Active account + 5 years after closure	Anti-money laundering requirements
Transaction history	Active account + 7 years after closure	Financial record-keeping laws
Gaming activity & bet history	Active account + 3 years after closure	Dispute resolution & audits
Support chat logs	3 years from last interaction	Customer service improvement
Marketing consent records	Active consent + 2 years after opt-out	Proof of consent for regulators
IP addresses & device logs	90 days	Security monitoring

After the retention period expires, we securely delete or anonymize your data so it can no longer identify you. Anonymized data may be kept indefinitely for statistical analysis and platform improvement.

If you close your account, we will delete non-essential data within 30 days, but we are legally required to keep financial and KYC records for the periods stated above. You can request a copy of your data or ask us to delete specific information by contacting [email protected].

Your Privacy Rights

You have control over your personal information. Under data protection principles, you can exercise the following rights:

Access Your Data

You can request a copy of all personal information we hold about you. We will provide this data in a readable format within 30 days. To request your data, email [email protected] with the subject line "Data Access Request" and include your registered email address and username.

Correct Inaccurate Information

If your account details are incorrect or outdated, you can update them directly in your account settings. For changes to your name, date of birth, or ID documents, contact our support team with proof of the correct information.

Delete Your Data

You can request deletion of your personal information by closing your account. We will delete non-essential data within 30 days, but we must retain financial and KYC records for legal compliance (see Data Retention section). Once deleted, your data cannot be recovered.

Restrict Processing

You can ask us to stop using your data for certain purposes, such as marketing or analytics. We will honor your request unless we have a legal obligation to continue processing.

Object to Processing

You have the right to object to how we use your information, especially for marketing or profiling. We will stop processing your data unless we have compelling legitimate reasons to continue.

Withdraw Consent

If you gave consent for us to use your data (such as for marketing), you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing before you withdrew.

Data Portability

You can request a machine-readable copy of your data to transfer to another service. We will provide your account information, transaction history, and gaming activity in a structured format.

Cookies & Tracking

ibaje uses cookies and similar technologies to improve your experience and analyze site usage. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential cookies: Required for the site to function. These include login sessions, shopping cart data, and security tokens. You cannot disable these cookies without losing core functionality.
• Performance cookies: Track how you use the site to help us fix bugs and improve speed. These cookies collect anonymous data about page views, load times, and error reports.
• Functional cookies: Remember your preferences, such as language, currency, and game filters. These cookies make your experience more personalized.
• Marketing cookies: Track your activity across ibaje to deliver targeted promotions. These cookies help us show you relevant bonus offers and game recommendations.

Third-Party Cookies

Some cookies are set by our partners, including:

• Game providers (to track your gameplay and deliver personalized recommendations)
• Payment processors (to remember your preferred payment method)
• Analytics tools (to measure site traffic and user behavior)

Third-party cookies are subject to the privacy policies of those providers. We do not control how they use your data.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect site functionality. For example, blocking essential cookies will log you out after every session.

To opt out of marketing cookies, visit your account settings and disable "Personalized Promotions." This will stop targeted bonus offers but will not affect essential service messages.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or a prominent notice on our website.

The "Last Updated" date at the top of this policy shows when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your data.

Continuing to use ibaje after we update this policy means you accept the new terms. If you do not agree with the changes, you can close your account by contacting [email protected].

Contact Us

If you have questions about this privacy policy or how we handle your data, reach out to our support team:

For data access requests, corrections, or deletion, include your username and registered email address to verify your identity. We take your privacy seriously and will address your concerns promptly.